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Asda apologises after wrong fuel mistake hits motorists

The petrol station at Asda in Small HeathThe petrol station at Asda in Small Heath

Furious motorists discovered they had filled their cars with the wrong fuel following a mistake made by staff at an Asda petrol station in Birmingham.

The supermarket chain has apologised after ‘human error’ led to two tanks at the petrol station in Small Heath being filled with incorrect fuel.

Asda confirmed that diesel and unleaded fuels were accidentally put into the wrong tanks by the supplier.

There were four fuel pumps affected from 10pm on Saturday, October, 17 until 1pm on Sunday October, 18.

The forecourt was closed immediately after the problem was identified.

It is not known how many customers were affected but Asda bosses say they have been in touch with a ‘number of customers’ so far.

One customer who was affected, who asked not to be named, said: “I put petrol from Asda Small Heath petrol station.

“Minutes later my car begins to lose power and start to jerk.

“We were all very distressed as prior to this car was perfect.

“I phoned Asda who told me that their “fuel guys” had put the wrong fuel in. Consequently where I thought I was getting unleaded, I was, in fact, getting diesel.

“A claim line has been set up I believe.

“The wrong fuel has blown my head gasket thereby rendering my vehicle dead.”

An Asda spokeswoman said: “On Saturday, October 17, diesel and unleaded fuels were accidentally put into the wrong tanks at our Small Heath petrol station. This was an isolated incident, which was caused by human error.

“We are incredibly sorry for any inconvenience this mistake has caused and urge anyone who thinks they may have been affected to contact us as soon as possible.

“This was an isolated incident caused by human error.

“The problem has now been corrected and the petrol station re-opened on Tuesday morning.

“We have facilities available to confirm whether or not a customer may be affected, so would encourage anyone who has concerns to give us a call.

“If possible, we would ask customers to have their receipts available, otherwise a purchase time and registration number will ensure we’re able to confirm whether or not they have been affected.

“We are in contact with a number of customers already, but anyone who thinks they may be affected is encouraged to call our customer services line on 0800 952 0101.”

Source : http://www.birminghammail.co.uk/news/midlands-news/asda-apologises-after-wrong-fuel-10336860

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