Privacy & Cookies

Last updated: 6 November 2026

This notice explains what personal information Wrong Fuel Doctor collects when you use wrongfuel-doctor.com, call us or book a job, why we collect it, who we share it with and the rights you have under UK data protection law (UK GDPR and the Data Protection Act 2018).

Who we are

Wrong Fuel Doctor is the data controller for the information described here. You can contact us about anything in this notice at info@wrongfuel-doctor.com or on 0333 5777 303.

Information we collect

When you ask for help or a quote

Through our contact form, quick-quote form, phone or WhatsApp we collect what you give us: your name, phone number, email address, vehicle type, make and model, registration number, the problem (for example petrol in a diesel car), how much fuel went in, whether the engine was started, your location or postcode and any message you add. If you tap Use my location, your phone shares its GPS position with us for that request only.

Fleet accounts

If your business opens a fleet account we collect the company name, the account contact’s name, email and phone number, the number of vehicles, and for each job request the vehicle registration, make and model, location, driver name and phone, purchase order reference and any notes. We also keep the job history, status and attendance times.

When you browse the website

Our server records technical information such as your IP address, browser and the pages requested, to keep the site secure and working. See Cookies and analytics below for the statistics we collect.

How and why we use it

• To respond to you and carry out the job: quoting, sending a technician, confirming attendance times, invoicing and aftercare. Legal basis: taking steps to enter into, and performing, a contract with you.
• To run fleet accounts: approving the account, sending login details, handling job requests and keeping job records. Legal basis: contract.
• To keep records we are required to keep, such as invoices and accounts. Legal basis: legal obligation.
• To understand how the website is used and improve it, and to protect it from misuse. Legal basis: our legitimate interests, or your consent where the law requires it.
• To measure our advertising, only if you accept marketing cookies. Legal basis: consent.

We do not sell your information and we do not send marketing messages unless you have asked us to.

Who we share it with

We only share what is needed, with service providers who act on our instructions:

• Our technicians, who receive the job details needed to reach you.
• Hostinger, which hosts our website and its database.
• Brevo (Sendinblue SAS, France), which delivers the emails our website sends, such as enquiry notifications and fleet account emails.
• Microsoft 365, which hosts our business email.
• ClickSend, which sends text-message alerts about new enquiries to our team.
• WhatsApp (Meta), if you choose to contact us on WhatsApp.
• Google (Analytics and Ads) and StatCounter for website statistics, as described below.
• Professional advisers, insurers, or the police and other authorities where the law requires it.

Some of these providers may process data outside the UK. Where they do, the transfer is protected by UK adequacy regulations or approved contractual safeguards.

Cookies and analytics

• Essential cookies keep the site working, for example remembering your cookie choice (wfd_consent) and keeping fleet customers logged in. These cannot be switched off.
• Google Analytics and Google Ads only set cookies if you accept them in our cookie banner. They help us see which pages are used and which adverts bring enquiries. You can change your choice at any time using Cookie Settings at the bottom of every page.
• StatCounter records anonymous visit statistics (pages viewed, approximate location, device and how you found us) on every visit, and sets a cookie to tell new visitors from returning ones. You can block it with your browser’s cookie or tracker settings.

How long we keep it

• Enquiries that do not lead to a job: up to 12 months.
• Job, invoice and fleet records: 6 years after the job, for tax and accounting.
• Fleet account details: while the account is open, then 6 years.
• Website statistics: in line with Google’s and StatCounter’s retention settings (up to 14 months for Google Analytics).

Your rights

You can ask us to give you a copy of your information, correct it, delete it, restrict or object to how we use it, or send it to another organisation. Where we rely on your consent, you can withdraw it at any time. Contact us at info@wrongfuel-doctor.com. We will reply within one month.

If you are unhappy with how we have handled your information, you can complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113. We would appreciate the chance to put things right first.

Links to other websites

Our site links to other websites, such as Google reviews and social media. We are not responsible for how those sites handle your information, so please read their privacy notices.

Changes to this notice

We may update this notice from time to time. The date at the top shows when it last changed.